Job Shop

Joan Haynes

        Telephone: (513) 522-0122
        Email: jrhaynes@fuse.net

Career Summary:

My experience includes a master's degree in Labor and Employment Relations, two years of compensation experience, as well as experience as a generalist, in customer service and in management. I have the flexibility and understanding needed in order to quickly master new programs as well as to complete assigned tasks. I have also found myself working for a staffing agency and learning to be flexible with the type of programs I work on and the type of work required as a temporary employee.

Career Detail:

SKILLS

Computer Skills - Proficient in: Word, Excel and Access, also used SAP and Reflections

Data Entry – developed means to work more efficiently with the use of Macros.

Ability to analyze

Make weekly schedule as well as tracking vacations and sick days.

13 years of Customer Service

10 + years Branch Administrator/Administrative Assistant

2 years of Compensation

4 years payroll

PROFESSIONAL  EXPERIENCE

Staffing Agency - Adecco                                                                        September, 2007 – Present          

Proctor and Gamble

    Data Entry – mainstreamed entry process by use of macros expediting workflow.

    Freight Payables – approved and processed freight bills for payment.

Coca-Cola Enterprises, Cincinnati, Ohio                            December, 2006 – August, 2007

Pricing Coordinator

·          Proved my value as an employee – hired on from Staffing Agency.

·          Review, input and monitor business unit trade letters, protected pricing and competitive pricing activities against approved pricing.

·          Review and research all pricing overrides.

·          Perform analysis and prepare reports on promotional exceptions and competitive pricing activity for performance results.  Make recommendations to management based on results of analysis.

·          Maintain article grouping lists.

·          Review all pricing requests for appropriate approvals and supporting documentation in accordance with the Pricing Policy.

·          Set up new articles and maintain wholesales.

·          Maintain business unit deadlines and calendar.

·          Maintain Non-Trade Sales articles and wholesales

·          Other projects as assigned by management.

 Halloween Scene/Day by Day Calendar, Cincinnati, OH     September, 2005 – January, 2006

New Concept Lead/ Business Lead                                          September, 2004 – January, 2005

·        Managed store – responsible for keeping store in a manner that reflected a positive reflection on the company.

·        Merchandised store – set store up the way it was laid out in the beginning and kept the store merchandised as the stock sold.

·        Wrote schedule – made sure the store was properly staffed at all times.

·        Kept employee focus on customers – had meetings to communicate any information passed on by the company to the employees including what the hot items were.

Home Depot, Cincinnati, OH                                                       April, 2001 – November, 2003

Front End Supervisor 

·        Supervised and managed 25 cashiers, 3 head cashiers and 5 lot associates.

·        Responsible for day-to-day operations of front end and lot.

·        Effectively managed customer service on the front end.

·        Maintained proper training and retraining as needed for both the registers and the lot.

·        Wrote job performance appraisals. 

·        Wrote the weekly schedule for department including keeping track of vacations and sick days.

Consolidated Employee Management, Cincinnati, OH       July, 2000 – October, 2000

Contract Project - Generalist

·         Analyzed unemployment compensation: determined amount paid to the State, amount collected from their clients, and variances.

·         Updated Workers Compensation and OSHA records for 2000.

·         Organized and updated I-9 Forms and collected documents as needed.

The Center For Local Government, Fairfield, OH                      January, 1999 – May, 2000

Compensation Specialist

·         Created Custom Surveys, compensation, and services provided for jurisdiction.

·         Analyzed pay surveys for up to 87 different categories in all public sector departments; including administration, police, fire, service, and utilities.

·         Determined pay grades.

·         Wrote job descriptions.

AGA Gas, Inc., Cincinnati, OH                                                               May, 1988 – January, 1999    

Branch Administrator

Customer Service

• Kept pricing and fees current for a customer base of 2500 accounts.                                 

• Corrected all errors on invoices or cylinder balances.    

• Collected over $10,000,000 for AGA in 1996

• Trained other branch administrators.

·         Simplified credit procedures.

·         Did payroll for 4 years.

EDUCATION

 M.A., Labor and Employment Relations, University of Cincinnati.

 B.A., Spanish, Education, Thomas More College.