PROFESSIONAL EXPERIENCE

Luxottica Retail, Mason, OH                          1996 – 2010

Luxottica is a global leader in premium, luxury, and sports eyewear.

Benefits Analyst (2005 – 2010)

Assisted in maintaining the benefits structure and processing for over 30,000 employees within the HR information System (PeopleSoft).  Produced programs and reports to support the benefits department as well as the benefits programs.  Provided systems support to the Senior Benefits Operations Manager.

·         Performed administration of specific benefit HRIS maintenance and related projects, managing data with high degree of confidentiality and accuracy.

·         Identified uncollected funds from health and welfare plans and implemented a solution for tracking data that saved corporation $40,000+ yearly.

·         Supported HR management when US and Canadian benefits administration was outsourced.  Scrubbed data, provided input to needed requirements, tested potential web applications, and ensured accuracy of payroll deductions from outsourcer and accuracy on final pay. 

·         Previewed and edited benefit related communication materials for print and web applications.

·         Led team in planning and participating in onsite personal web assistance during annual enrollment periods for 300+ manufacturing employees.  Overcame language, cultural, and educational barriers, providing understandable explanations.

·         Participated in PeopleSoft upgrade to HRIS system. This 9 month project was completed on schedule with minimal disruption.

Sr. Benefits Specialist (2004 – 2005)

Provided exceptional internal customer service delivering both domestic and Canadian benefits information to 30,000 associates and managers on 100+ benefit plans and options.

·         Streamlined processes and maintained high quality, during an acquisition that increased employee population by 100% and doubled the number of benefit plans managed on a daily basis.

·         Selected as lead benefits contact for Luxottica Canada, as a result of providing exceptional employee service.

·         Educated all levels of employees on plan guidelines for multiple benefit plans and options, while maintaining compliance.

·         Acted as a mentor to other benefit coordinators, training on daily administrative responsibilities in a growing, fast paced environment.

Sr. Benefits Coordinator (2001 – 2004)           

Provided superior customer service supplying US benefits information to15,000 associates and management on 50+ benefit plans.

·         Conducted individual and group benefit orientations to new associates, providing accurate and timely information.

·         Processed flex benefit enrollments and changes for all associates in a timely manner.

·         Worked with multiple insurance carriers and claim representatives on issues with 98%+ satisfactory resolution.

·         Answered nationwide calls, resolving employee benefit related issues and questions.  Achieved 90% + first call resolution rate.

Benefits Coordinator (2000 – 2001)                                                                                                           

Processed benefit enrollment and changes for 10,000 associates.  Supported associates by providing information and issue resolution.

·         Rapidly learned employee benefit administration processes and processed benefit enrollments and change forms.

·         Facilitated ongoing process improvement by continually learning from senior members of the benefits team.

·         Answered associate benefit related inquires.

Shipping & Receiving Clerk (1996 – 2000)

Prepared and processed incoming and outgoing shipments of optical orders.

·         Maintained accuracy on all incoming and outgoing shipments.

·         Traced missing shipments and made customers aware of resolution.

·         Maintained a clean and safe working environment.

·         Performed special shipping requests and monitored special shipments.

Linens N Things, Springdale, OH                   1995 - 1996

Associate

Performed inventory preparation. Demonstrated products for customer education.

PROFESSIONAL DEVELOPMENT / EDUCATION

Intermediate to advanced skills in Microsoft Excel & Word programs.

PeopleSoft Query manager – Create, revise, and run queries.

Graduate, High School

AWARDS

Legendary Customer Service Award, 1999

Presidents Pin awarded by EVP of HR, Luxottica, 2003

Platinum Service Award – Superior Customer Service, 2004

Going the Extra Mile Award received for partnership and commitment, 2005